Frequently Asked Questions


Which classes are suitable for beginners

Most of our classes are suitable for beginners, look at the class description if you are unsure as we state the level of experience needed for each class. 


What if I can't attend due to self-isolating or have Covid-19 symptoms etc?

Please just let us know as soon as possible and we will transfer you onto another date.


How do the crafty sessions work?

The majority of our crafty sessions are open to the public as we like to make it an as sociable event as possible, as it's always great to meet like-minded people!

We do also offer private lessons if you think that a one-to-one would be more suited to you, but please contact us for pricing and details on this.


Do I need to bring anything to my class?

Unless otherwise stated (i.e. for cable knitting class) you don't need to bring anything, just your enthusiasm and a big smile.

When should I arrive for my class?

It is best not to arrive more than 5 minutes early to a class as we often have a quick turn around between classes and we might still be setting up if you arrive too early, but please still be on time! 


What if I'm left handed?

Being left-handed is not a bad thing at all! Some of us in the team are left handed and we enjoy all these activities just as much as a right-handed person. Don't let your left-handedness stop you from trying out new crafts! We can teach crochet and knitting both left handed and right handed. 


What if I have a dietary requirement?

Please drop us a line or add it to your order notes if you have a dietary requirement, and we will do all we can to get you some goodies to enjoy whilst you're crafting away.


What happens if I can't make my class?

If you can't make a class, please let us know with as much time as possible so we can try to re-fill your spot. All our classes are non-refundable and non-transferrable but with notice we will try our best to refill your spot and then fit you onto a class at a later date.


Can I transfer my class to another date?

Unfortunately our classes are non transferable or refundable. But we encourage you to get in touch with us if you do find yourself unable to attend and we will do our best to re-arrange the class for you if we can refill your spot.


Can I cancel my class?

Unfortunately given the nature of our business we do not allow cancellations. Please be 100% sure that you're able to come before you book. 


Do you offer private lessons?

Yes! We love doing one-to-ones with you. We also do private group bookings too. If you're interested in one of these please drop us an email and we will give you lots more details.


If I want to buy a class for my friend/family member but don't know what date they are free, how would I do this?

The best way to do this would be to buy a voucher that is equal (or part of) the class that you want them to take. You can schedule the gift card to be sent to the recipient on a specific date. 


How do I use my voucher code?

Voucher codes are super simple, all you do is pick whatever class you want to join, press 'book now' then when you're at checkout you'll see a 'coupon code' code box, pop your code in their and your cart should update!


How long are vouchers valid for?

Vouchers are valid for a year from the date of purchase.


If we havent answered your question above head to our contact page and fill in the form to get in touch